Our service

DETAILS

24 hours service hotline and online service

Pre-Sales Service

Get help buying

We’re here to help with all of KUULED products. From indoor to outdoor products, if you have any questions on our product or the benefit of products customize you business, please get support by phone, or email, we have specialist standby to answer any of your questions.

The fastest way to get in touch in with KUULED customer service is by phone(+86-18129915037), but if you have non-urgent need, you can request service by email(sales@kuuled.com), you will have our response within one business day.

Free Project Solution

Once our specialist builds communication with you and fully know your project, we will provide a complete project solution subject to your project, from the designing to the structure, all you need to do is provide the most fundamental project information to us.

Start Pre-sales service now .


In-Sales Service

Free Spare Parts

KUULED will provide free replacements including modules, power supplies, cables and others that are able top prolong the display life, yet we still recommend our customer to purchase more replacements that can make sure your display works properly for more years to come.

One-to-one Free Training

KUULED arning how to use the software and the basic knowledge of maintenance. You can choose to take the training lessons either during your visit to KUULED or during our engineers’ visit to your country for the installation.

What you will learn from the training?

Design tips
Scheduling content
Problem description.
How to use our software
Basic knowledge of maintenance.
How to use playlists to schedule content.
How to work with graphics and video formats or others.



After-Sales Service

About KUULED's Limited Warranty

KUULED's Limited Warranty covers your KUULED any led products and accessories against defects in materials and workmanship from 2 year to 5 years subject to the contract from the original date of purchase. Our warranty doesn't cover accidental or cosmetic damage or damage due to unauthorized modifications.

In-warranty Service

If your products or the required service is covered by KUULED Limited Warranty, you can ship any malfunctioned parts to the closest respire office we have founded around the world for free maintenance,you only have to pay the shipping cost for the malfunctioned parts to our repair office.